Frequently Asked Question

FREQUENTLY ASKED QUESTION

• What is the minimum age to start swimming lesson?

Minimum age is 2.5 years old.

• Do you offer trial lessons?

Certainly! We provide a paid trial to assess your child's abilities and ensure proper placement in an appropriate class. We make every effort, based on the information provided, to ensure your child is placed in the correct trial level. Trial fees are waived upon signing up.

• What are the enrolment costs and how much does Tigershark Aquatics Swim School charge?

There is a one-time non-refundable enrolment fee of $40. Kindly refer to our rates for more details.

• How are fees paid?

Payment will always be collected before the first class commences. The swim school admin will inform you when the fees are due.

Payment is accepted through paynow via our UEN 53480844A or Cash.

• What is the notice period for lesson withdrawal?

Kindly provide a 4-weeks notice before the intended withdrawal date.

• What is your makeup lesson policy?

Students enrolled in Private / Group Classes  are entitled to a maximum of one makeup classes. If without Medical Certificate we require 24 hours notice before the commencement of your child or ward’s scheduled class that he/she will be unable to attend that class. Notice should be sent via email to tigersharkaquaticss@gmail.com

Please note that any make up classes accrued must be used within 30 days. Once a make up class date is confirmed it must be attended and treated like a scheduled class, if it is missed a replacement will not be given. There will be no makeup classes scheduled until monthly invoices have been paid and all accounts are settled.

There will be no refund or set-off of fees for any make up class not attended, or make up class entitlement accrued but not used.

• Where are the sessions going to be held at?

Our swimming classes are available at multiple convenient locations;

1. Choa Chu Kang Swimming Complex

2. Senja Cashew Swimming Complex

3. Woodlands Swimming Complex

• What are the registration policies?

You can check out the booking policies here.

• What if the time slot i want is fully booked?

Contact us at +65 9359 0088 and we will put you on the wait list.

• What if it rains heavily/lightning risk?

You can check out the rain heavily/lightning risk policies here.

• Do you provide insurance coverage?

Tigershark Aquatics SG does not provide insurance coverage.